Privacy Policy

1. Introduction

Willkin Green Coffee Dealer ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data when you contact us through our website at greencoffee.willkinsales.com.

We operate as a business-to-business (B2B) green coffee bean supplier. We do not sell directly to consumers. Our contacts are typically coffee importers, roasters, traders, and procurement professionals.

2. What Personal Data We Collect

We collect personal data only when you actively contact us. We do not use sign-up forms, e-commerce checkouts, or automated lead capture tools. Data we may collect includes:

• Contact information: Your name, email address, phone number, and/or WhatsApp number
• Business information: Company name, country, product interest, order volume, and shipping destination
• Communication records: Messages sent via WhatsApp, email, or any web-based contact form
• Technical data: IP address, browser type, and page visit data collected automatically via server logs and analytics (if enabled)

3. How We Collect Your Data

• Direct contact via WhatsApp at +62 823-1890-0790
• Direct email to [email protected]
• Any inquiry form on this website
• Standard web server logs when you visit our website

4. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your inquiry about green coffee sourcing, pricing, or samples
• Prepare and send quotations (proforma invoices, FOB price offers)
• Coordinate the shipment of cupping samples or commercial orders
• Fulfill our contractual obligations in relation to an order
• Comply with Indonesian export regulations and international trade laws
• Improve our products and services based on buyer feedback

We do not use your data for unsolicited marketing, automated profiling, or any purpose other than fulfilling your inquiry and our business relationship.

5. Legal Basis for Processing

We process your personal data based on:

• Legitimate interests: Responding to your business inquiry and fulfilling the purpose of the contact you initiated
• Contractual necessity: Processing data required to fulfill a purchase order or sample shipment
• Legal compliance: Where Indonesian export law, customs regulations, or international trade compliance requires data processing

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share limited data with:

• Freight forwarders and logistics partners — solely to arrange shipment of samples or orders. Only data necessary for the shipping process (name, address, contact) is shared.
• Export documentation authorities — Indonesian customs, phytosanitary inspection (BPOM), and relevant government agencies, as required by export law.
• Banking and payment processors — if a wire transfer (T/T) or Letter of Credit (L/C) is involved, financial institutions may require limited transaction data.

7. Data Retention

We retain your contact data and any correspondence for as long as the business relationship is active, plus a period of 5 years thereafter, in compliance with Indonesian business record-keeping requirements. If you request deletion of your data and there is no active contractual obligation, we will delete your data within 30 days.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (where no legal obligation requires us to retain it)
• Object to processing in certain circumstances
• Data portability — receive your data in a structured format

To exercise any of these rights, contact us at [email protected] or via WhatsApp at +62 823-1890-0790. We will respond within 30 days.

9. Cookies and Analytics

Our website may use basic server-side analytics to understand how visitors use our site. We do not use third-party tracking cookies (such as Facebook Pixel or Google Ads tracking). If we add analytics tools in the future, we will update this policy and, where required, obtain your consent.

You can disable cookies in your browser settings without affecting your ability to read our website content.

10. International Data Transfers

As an Indonesian-based company serving buyers globally, your data may be processed in Indonesia. Indonesia's Personal Data Protection Law (UU PDP, Law No. 27 of 2022) governs our data handling. When working with buyers in the EU, we apply reasonable data protection measures consistent with GDPR principles, although we are not formally subject to GDPR.

11. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Communication via WhatsApp is protected by end-to-end encryption. Emails are sent via standard SMTP channels. We recommend you do not send sensitive financial data (bank account numbers, etc.) via unsecured email.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be noted at the top of this page with an updated "Last Updated" date. Continued use of our website or contact with us following changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact us: